Privacy Policy

1. Introduction

Marou Home (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.marouhome.com] or engage in our services, including classes, events, memberships, or space hire.

2. Information We Collect

a) Information You Provide:

  • Contact details (e.g., name, email, phone number) when you sign up for classes, memberships, workshops, or contact us.

  • Payment information for bookings or purchases.

  • User-generated content such as feedback, reviews, messages, or inquiries.

b) Automatically Collected Data (“Usage Data”):

  • Device and browser details, IP address, pages visited, session duration.

  • Tracking technologies like cookies, pixels, and web beacons (e.g., from Meta, Google Analytics) to improve site performance and personalise your experience.

c) Information from Third Parties:

  • Service providers such as Momence (our booking platform), payment processors, analytics partners, and marketing tools may collect or process your data on our behalf.

3. How We Use Your Information

We use your personal data for:

  • Services & Transactions: Processing payments, managing bookings, delivering services, and sending confirmations.

  • Account & Communication: Managing your account, responding to inquiries, and sharing updates.

  • Marketing & Engagement: Sending promotional content—only if you consent or where permitted by law.

  • Security & Fraud Prevention: Detecting or preventing malicious activity or breaches.

  • Improvement & Analytics: Evaluating and enhancing our offerings and user experience.

4. Cookies & Tracking Technologies

We use cookies to:

  • Enable site functionality and personalise your visit (e.g., remembering preferences).

  • Analyse site traffic and user interactions via tools like Google Analytics.

  • Deliver relevant advertising through third-party platforms (e.g., Meta Pixel)

You may manage or disable cookies via your browser, although this may affect site performance and features.

5. Disclosure of Personal Information

We may share your information with:

  • Vendors, service providers, and business partners who assist with operations (e.g., hosting, payment processing, analytics).

  • Marketing platforms for advertising and outreach, in accordance with your consent.

  • Affiliates or successors in connection with business restructuring or sale.

  • Third parties where required by law or to protect legal rights (e.g., subpoenas, emergencies).

We are not responsible for third parties’ privacy practices or accuracy of information they collect.

6. Retention of Personal Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or request deletion of your personal data.

  • Opt out of marketing communications.

  • Restrict or object to certain types of processing.

  • Withdraw consent at any time, where applicable.

To exercise these rights, please contact us at hello@marouhome.com.

8. Security

We implement reasonable technical and administrative measures to protect your data from unauthorised access, alteration, or disclosure. However, no system is entirely secure, and we cannot guarantee absolute protection.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under this age. If we learn of such data collection occurring, we will delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy over time. The latest version will be posted on our website, and your continued use after changes indicates acceptance.

11. Contact Us

For questions or privacy concerns, please reach out:
Email: hello@marouhome.com

Latest Update: 15/08/2025